Privacy Policy
InformalChildSupport.com is operated by Icon Data Group LLC (“Informal Child Support,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, retain, protect, and disclose information when you use our website, applications, and related services (collectively, the Service), as well as the choices available to you.
1. Scope of This Policy This Privacy Policy describes:
the information we collect and the sources from which it comes; how we use, protect, retain, and disclose that information; how user-created dashboard content is shared through Service permissions; our use of cookies, first-party analytics, payment processors, and the optional Izzy AI assistant; and the privacy rights and choices available to you. This Policy applies to information handled by Informal Child Support through the Service. The rules and limitations for using the Service in connection with court orders, child-support agency proceedings, or other legal matters are addressed in our Terms of Use.
2. Information We Collect
Account and contact information
When you register, we collect your name, email address, mobile phone number, password credentials, account role, and account-verification status. You may also choose to add optional profile information, such as an address or other contact details.
Dashboard and family-record content
The Service lets you create, upload, organize, and, where you choose, share records in your dashboard. This may include agreements, calendar events, family messages, Support Tracker entries, expense records, Incident Log entries, attachments, and support requests.
This content is collected only because you choose to use those features. It is stored to provide retrieval, organization, sharing, and other Service functionality—not for advertising, profiling, or unrelated commercial use.
Please do not enter or upload Social Security numbers, government-issued identification numbers, financial-account numbers, health-insurance information, medical records, or other highly sensitive information that is not necessary to use the Service.
Information shared by authorized users
We may receive information that another authorized user creates or shares with you through the Service’s permissions and features. For example, an invited co-parent may share permitted calendar, message, agreement, or attachment content with a family account.
Billing information
We collect limited subscription and billing information, such as your plan, invoice history, payment status, and transaction identifiers. Payments are processed by Stripe or another disclosed payment processor. We do not store full payment-card or bank-account numbers.
Masked Admin Interface and Zero-Data Access:
Within our platform's administrative control panel, payment configurations are represented solely by visual placeholders using masked text (XXXX XXXX XXXX [Last 4]) and card metadata (expiration date and cardholder name). This data is pulled dynamically via an encrypted API from Stripe. Icon Data Group LLC administrators and system owners cannot unmask, view, or decrypt the full card number or CVV under any circumstances, as the platform does not possess the cryptographic keys or database storage required to hold this information.
Device, security, and usage information
We automatically collect limited technical information needed to operate, secure, and improve the Service. This may include IP address, browser and device information, login date and time, features used, security logs, cookie identifiers, approximate location derived from IP address, and referral information when you arrive through a partner or affiliate link.
We do not purchase personal information from data brokers, and we do not use dashboard content to create advertising profiles about you.
3. How We Use Information
We use information only as reasonably necessary to:
create, authenticate, secure, and administer accounts; provide the documentation, communication, calendar, organization, and recordkeeping tools you choose to use; process subscriptions, maintain billing records, and prevent fraud; send account, service, security, legal, and other necessary notices; respond to support requests and investigate misuse or security incidents; understand how our own website and features are used through first-party analytics; and comply with applicable law and enforce our Terms of Use.
We do not use personal information or private dashboard content for targeted advertising.
4. Dashboard Privacy and Sharing Controls
Dashboard content is private by default. It is visible to you and only to an invited co-parent or other authorized user when a feature permits sharing and you choose to share it.
The Service does not make every feature available to every account holder. Visibility depends on the feature, your account role, and the sharing permissions you select. You are responsible for reviewing the information and attachments you choose to share, including agreements, calendar information, and family messages.
Administrative access
The administrative portal is designed to manage limited account and service information, including name, email address, phone number, verification and account status, optional profile or address information, family-account association, subscription plan, billing status, and communication preferences.
The administrative portal does not provide routine viewing access to user-created private dashboard records, including Support Tracker entries, expense records, Incident Log entries, private documents, attachments, calendar details, family messages, or Agreement Builder content. Access to Service data is restricted to what is reasonably necessary to operate, secure, maintain, and support the Service, and is subject to applicable law.
We do not use private dashboard records for advertising, profiling, or any purpose unrelated to providing the Service.
5. Service Providers and Other Disclosures
We use service providers to help operate the Service. They may process information only on our behalf and only as necessary to provide their services. These providers may include:
Stripe, for subscription billing and payment processing; OpenAI, for the optional Izzy AI assistant; hosting, data-storage, email-delivery, security, technical-support, and approximate-IP-location providers; and referral and first-party analytics providers used to operate and improve our own Service. We may also disclose information when required by law; in response to a valid legal request; to protect the rights, safety, and security of our users or the public; or in connection with a merger, acquisition, financing, sale of assets, or other business transfer.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We do not disclose private dashboard content to third parties for their own direct-marketing purposes.
6. Cookies, Analytics, and Preference Signals
We use essential cookies and similar technologies to keep you signed in, secure accounts, prevent fraud, remember settings, and complete subscriptions. Stripe may set cookies on payment pages as part of its payment services.
We may use first-party analytics to understand visits and feature use. We do not use advertising or social-media tracking pixels, and we do not conduct cross-site behavioral tracking. If you reach the Service through a partner or affiliate link, a referral cookie may be used for up to 60 days.
You may manage or delete cookies through your browser settings. Blocking essential cookies may prevent you from signing in or using certain features. Because we do not sell personal information or share it for cross-context behavioral advertising, we do not change our practices in response to Do Not Track signals. We honor Global Privacy Control signals where required by applicable law.
7. Izzy AI Assistant
Izzy is an optional documentation assistant. If you choose to interact with Izzy, the information you submit to it—and any information you direct it to use—may be processed by OpenAI to generate a response or assist with a requested Service function. Depending on how you use Izzy, this may include agreement details, payment entries, calendar information, messages, or incident descriptions.
We use the OpenAI API and do not opt in to the use of API inputs or outputs to train or improve OpenAI’s generally available models. Izzy does not make decisions that determine legal rights, child-support obligations, custody, eligibility, or other personal outcomes.
Izzy may produce inaccurate or incomplete information and does not provide legal, financial, medical, or other professional advice. Do not use Izzy for emergencies. Use judgment before relying on any output, and do not submit highly sensitive information that is unnecessary for your request.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect the information we handle. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we determine that a security incident requires notice under applicable law, we will notify affected individuals as required by that law.
9. Retention, Account Deletion, and Backups
We retain account information and dashboard content while your account remains active. We retain billing, tax, accounting, security, and legal-compliance records for the periods reasonably necessary for those purposes.
To request deletion of your account, email privacy@informalchildsupport.com from the email address associated with your account. We will verify the request and delete or de-identify applicable account and dashboard information within 45 days, unless we need to retain particular information to comply with law, resolve disputes, protect security, prevent fraud, or enforce our agreements.
Deleted information may remain in encrypted backups for up to 90 days before being overwritten.
10. Children’s Privacy
The Service is intended for adults and is not designed for use by children. We do not knowingly collect personal information directly from children under 13 or permit children to create accounts.
A parent or guardian may choose to create family-related records within the Service. Those records are stored only to provide the selected feature and according to the account’s sharing settings. Do not enter or upload a child’s Social Security number, government-issued identification number, financial-account information, health-insurance information, or medical records.
11. California Privacy Rights
California residents may have the right, subject to applicable law and verification, to request access to, correction of, or deletion of personal information; to receive information about our collection, use, and disclosure of personal information; to opt out of the sale or sharing of personal information; to limit certain uses of sensitive personal information; and to be free from discrimination for exercising privacy rights.
We do not sell personal information or share it for cross-context behavioral advertising. We use sensitive personal information only as reasonably necessary to provide and secure the Service, process requests, prevent fraud, and comply with law.
To exercise a privacy right, email privacy@informalchildsupport.com from the email address associated with your account. You may also correct certain account information through your profile. We may verify your request before responding and may request additional information when necessary. Where permitted by law, you may use an authorized agent; we may request proof of authorization and verification of your identity. We will respond within the time required by applicable law.
12. Accessibility and Accommodations
We are committed to making InformalChildSupport.com accessible to all individuals. If you experience any difficulty navigating our interface, viewing text content, or utilizing our features due to a disability, please contact us immediately at accessibility@informalchildsupport.com.
We aim to formally acknowledge all accessibility accommodation requests within five (5) business days of receipt. Our team will review the technical framework of your inquiry and work diligently to provide a resolution, alternative data format, or necessary software adjustment within thirty (30) business days when reasonably possible.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on the Service and revise the Last updated date. For material changes, we will provide additional notice, such as by email or a notice within the Service, when required by law.
14. Contact Us
For privacy questions or requests, contact privacy@informalchildsupport.com.
InformalChildSupport.com is operated by Icon Data Group LLC (“Informal Child Support,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, retain, protect, and disclose information when you use our website, applications, and related services (collectively, the Service), as well as the choices available to you.
1. Scope of This Policy This Privacy Policy describes:
the information we collect and the sources from which it comes; how we use, protect, retain, and disclose that information; how user-created dashboard content is shared through Service permissions; our use of cookies, first-party analytics, payment processors, and the optional Izzy AI assistant; and the privacy rights and choices available to you. This Policy applies to information handled by Informal Child Support through the Service. The rules and limitations for using the Service in connection with court orders, child-support agency proceedings, or other legal matters are addressed in our Terms of Use.
2. Information We Collect
Account and contact information
When you register, we collect your name, email address, mobile phone number, password credentials, account role, and account-verification status. You may also choose to add optional profile information, such as an address or other contact details.
Dashboard and family-record content
The Service lets you create, upload, organize, and, where you choose, share records in your dashboard. This may include agreements, calendar events, family messages, Support Tracker entries, expense records, Incident Log entries, attachments, and support requests.
This content is collected only because you choose to use those features. It is stored to provide retrieval, organization, sharing, and other Service functionality—not for advertising, profiling, or unrelated commercial use.
Please do not enter or upload Social Security numbers, government-issued identification numbers, financial-account numbers, health-insurance information, medical records, or other highly sensitive information that is not necessary to use the Service.
Information shared by authorized users
We may receive information that another authorized user creates or shares with you through the Service’s permissions and features. For example, an invited co-parent may share permitted calendar, message, agreement, or attachment content with a family account.
Billing information
We collect limited subscription and billing information, such as your plan, invoice history, payment status, and transaction identifiers. Payments are processed by Stripe or another disclosed payment processor. We do not store full payment-card or bank-account numbers.
Masked Admin Interface and Zero-Data Access:
Within our platform's administrative control panel, payment configurations are represented solely by visual placeholders using masked text (XXXX XXXX XXXX [Last 4]) and card metadata (expiration date and cardholder name). This data is pulled dynamically via an encrypted API from Stripe. Icon Data Group LLC administrators and system owners cannot unmask, view, or decrypt the full card number or CVV under any circumstances, as the platform does not possess the cryptographic keys or database storage required to hold this information.
Device, security, and usage information
We automatically collect limited technical information needed to operate, secure, and improve the Service. This may include IP address, browser and device information, login date and time, features used, security logs, cookie identifiers, approximate location derived from IP address, and referral information when you arrive through a partner or affiliate link.
We do not purchase personal information from data brokers, and we do not use dashboard content to create advertising profiles about you.
3. How We Use Information
We use information only as reasonably necessary to:
create, authenticate, secure, and administer accounts; provide the documentation, communication, calendar, organization, and recordkeeping tools you choose to use; process subscriptions, maintain billing records, and prevent fraud; send account, service, security, legal, and other necessary notices; respond to support requests and investigate misuse or security incidents; understand how our own website and features are used through first-party analytics; and comply with applicable law and enforce our Terms of Use.
We do not use personal information or private dashboard content for targeted advertising.
4. Dashboard Privacy and Sharing Controls
Dashboard content is private by default. It is visible to you and only to an invited co-parent or other authorized user when a feature permits sharing and you choose to share it.
The Service does not make every feature available to every account holder. Visibility depends on the feature, your account role, and the sharing permissions you select. You are responsible for reviewing the information and attachments you choose to share, including agreements, calendar information, and family messages.
Administrative access
The administrative portal is designed to manage limited account and service information, including name, email address, phone number, verification and account status, optional profile or address information, family-account association, subscription plan, billing status, and communication preferences.
The administrative portal does not provide routine viewing access to user-created private dashboard records, including Support Tracker entries, expense records, Incident Log entries, private documents, attachments, calendar details, family messages, or Agreement Builder content. Access to Service data is restricted to what is reasonably necessary to operate, secure, maintain, and support the Service, and is subject to applicable law.
We do not use private dashboard records for advertising, profiling, or any purpose unrelated to providing the Service.
5. Service Providers and Other Disclosures
We use service providers to help operate the Service. They may process information only on our behalf and only as necessary to provide their services. These providers may include:
Stripe, for subscription billing and payment processing; OpenAI, for the optional Izzy AI assistant; hosting, data-storage, email-delivery, security, technical-support, and approximate-IP-location providers; and referral and first-party analytics providers used to operate and improve our own Service. We may also disclose information when required by law; in response to a valid legal request; to protect the rights, safety, and security of our users or the public; or in connection with a merger, acquisition, financing, sale of assets, or other business transfer.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We do not disclose private dashboard content to third parties for their own direct-marketing purposes.
6. Cookies, Analytics, and Preference Signals
We use essential cookies and similar technologies to keep you signed in, secure accounts, prevent fraud, remember settings, and complete subscriptions. Stripe may set cookies on payment pages as part of its payment services.
We may use first-party analytics to understand visits and feature use. We do not use advertising or social-media tracking pixels, and we do not conduct cross-site behavioral tracking. If you reach the Service through a partner or affiliate link, a referral cookie may be used for up to 60 days.
You may manage or delete cookies through your browser settings. Blocking essential cookies may prevent you from signing in or using certain features. Because we do not sell personal information or share it for cross-context behavioral advertising, we do not change our practices in response to Do Not Track signals. We honor Global Privacy Control signals where required by applicable law.
7. Izzy AI Assistant
Izzy is an optional documentation assistant. If you choose to interact with Izzy, the information you submit to it—and any information you direct it to use—may be processed by OpenAI to generate a response or assist with a requested Service function. Depending on how you use Izzy, this may include agreement details, payment entries, calendar information, messages, or incident descriptions.
We use the OpenAI API and do not opt in to the use of API inputs or outputs to train or improve OpenAI’s generally available models. Izzy does not make decisions that determine legal rights, child-support obligations, custody, eligibility, or other personal outcomes.
Izzy may produce inaccurate or incomplete information and does not provide legal, financial, medical, or other professional advice. Do not use Izzy for emergencies. Use judgment before relying on any output, and do not submit highly sensitive information that is unnecessary for your request.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect the information we handle. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we determine that a security incident requires notice under applicable law, we will notify affected individuals as required by that law.
9. Retention, Account Deletion, and Backups
We retain account information and dashboard content while your account remains active. We retain billing, tax, accounting, security, and legal-compliance records for the periods reasonably necessary for those purposes.
To request deletion of your account, email privacy@informalchildsupport.com from the email address associated with your account. We will verify the request and delete or de-identify applicable account and dashboard information within 45 days, unless we need to retain particular information to comply with law, resolve disputes, protect security, prevent fraud, or enforce our agreements.
Deleted information may remain in encrypted backups for up to 90 days before being overwritten.
10. Children’s Privacy
The Service is intended for adults and is not designed for use by children. We do not knowingly collect personal information directly from children under 13 or permit children to create accounts.
A parent or guardian may choose to create family-related records within the Service. Those records are stored only to provide the selected feature and according to the account’s sharing settings. Do not enter or upload a child’s Social Security number, government-issued identification number, financial-account information, health-insurance information, or medical records.
11. California Privacy Rights
California residents may have the right, subject to applicable law and verification, to request access to, correction of, or deletion of personal information; to receive information about our collection, use, and disclosure of personal information; to opt out of the sale or sharing of personal information; to limit certain uses of sensitive personal information; and to be free from discrimination for exercising privacy rights.
We do not sell personal information or share it for cross-context behavioral advertising. We use sensitive personal information only as reasonably necessary to provide and secure the Service, process requests, prevent fraud, and comply with law.
To exercise a privacy right, email privacy@informalchildsupport.com from the email address associated with your account. You may also correct certain account information through your profile. We may verify your request before responding and may request additional information when necessary. Where permitted by law, you may use an authorized agent; we may request proof of authorization and verification of your identity. We will respond within the time required by applicable law.
12. Accessibility and Accommodations
We are committed to making InformalChildSupport.com accessible to all individuals. If you experience any difficulty navigating our interface, viewing text content, or utilizing our features due to a disability, please contact us immediately at accessibility@informalchildsupport.com.
We aim to formally acknowledge all accessibility accommodation requests within five (5) business days of receipt. Our team will review the technical framework of your inquiry and work diligently to provide a resolution, alternative data format, or necessary software adjustment within thirty (30) business days when reasonably possible.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on the Service and revise the Last updated date. For material changes, we will provide additional notice, such as by email or a notice within the Service, when required by law.
14. Contact Us
For privacy questions or requests, contact privacy@informalchildsupport.com.