Privacy Policy
Effective date: October 9, 2026 | Last updated: October 9, 2026
InformalChildSupport.com, operated by Icon Data Group LLC (“Informal Child Support,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains the information we collect, how we use and disclose it, and the choices available to you when you use our website, applications, and related services (collectively, the “Service”).
1. What This Policy Covers This Policy describes:
the personal information we collect and its sources; how we use, protect, retain, and disclose that information; how dashboard content is shared according to your account permissions; our use of cookies, first-party analytics, payment processors, and the Izzy AI assistant; and the privacy rights and choices available to you. 2. Information We Collect At registration, we collect only your name, email address, and mobile phone number. We also collect limited technical information automatically to operate and secure the Service. Separately, the Service stores records that you choose to create, upload, or share in your private dashboard.
Account and contact information: your name, email address, mobile phone number, password credentials, and account role. Optional dashboard content: records you choose to create or upload while using the Service, such as agreements, calendar events, messages, support-tracker entries, expense records, incident records, attachments, and support requests. This content is stored solely to provide the features you choose to use; it is not required to create an account. Information shared by another authorized user: content another account holder submits or shares with you through the permissions and features of the Service. Billing information: your subscription plan, invoice, payment status, and limited transaction information. Payment-card and bank-account details are collected and stored by our payment processor, Stripe. We do not store full payment-card numbers. Device and usage information: IP address, browser and device information, login date and time, pages or features used, security logs, and cookie identifiers. Approximate location and referral information: approximate city, state, or postal-code information derived from your IP address, and a referral identifier if you arrive through a partner or affiliate link. We do not request or require Social Security numbers, government-issued identification numbers, financial-account numbers, health-insurance information, or medical records. Do not enter or upload that information to the Service. We do not purchase personal information from data brokers, and we do not use dashboard content to create advertising profiles about you.
3. How We Use Information We use personal information only as needed to operate and improve the Service, including to:
create, authenticate, and secure user accounts; provide the documentation, organization, communication, calendar, and recordkeeping tools you choose to use; process subscriptions, maintain billing records, and prevent fraud; send account, service, security, and legal notices; respond to support requests and investigate misuse or security incidents; understand how our own website and features are used through first-party analytics; and comply with applicable law and enforce our Terms of Use. We do not use personal information or dashboard content for targeted advertising.
4. Dashboard Privacy and Sharing Controls Your dashboard content is private by default. It is visible to you and, only where the Service permits and you choose to share it, to an invited co-parent or other authorized account user.
The administrative portal is designed to manage limited account and service information, including your name, email address, phone number, verification and account status, optional profile or address information, family-account association, subscription plan, billing status, and communication preferences. The administrative portal does not provide routine viewing access to user-created private dashboard records, including Support Tracker entries, expense records, Incident Log entries, private documents, attachments, calendar details, family messages, or Agreement Builder content.
Not every feature is shared with an invited co-parent. Visibility depends on the feature and the permissions you select. You are responsible for reviewing what you choose to share, including agreements, calendar information, family messages, and attachments. We do not use private dashboard records for advertising, profiling, or any purpose unrelated to providing the Service.
5. Service Providers and Other Disclosures We use carefully selected service providers to help operate the Service. These providers may process personal information only on our behalf and only as necessary to provide their services. They include:
Stripe, for subscription billing and payment processing; OpenAI, which powers the optional Izzy AI assistant; hosting, data-storage, email-delivery, security, technical-support, and approximate-IP-location providers; and referral and first-party analytics providers used only to operate and improve our own Service. We may also disclose information when required by law, in response to a valid legal request, to protect the rights, safety, and security of our users or the public, or in connection with a business transfer such as a merger, acquisition, financing, or sale of assets.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We do not disclose dashboard content to third parties for their own direct-marketing purposes.
6. Cookies, Analytics, and Preference Signals We use essential cookies and similar technologies to keep you signed in, secure accounts, prevent fraud, remember settings, and complete subscriptions. Stripe may set cookies on payment pages as part of its payment services.
We may use first-party analytics to understand visits and feature use. These analytics do not use advertising or social-media tracking pixels, and we do not conduct cross-site behavioral tracking. A referral cookie may be used for up to 60 days when you reach us through a partner link.
You can manage or delete cookies through your browser settings. Blocking essential cookies may prevent you from signing in or using certain features. Because we do not sell or share personal information for cross-context behavioral advertising, we do not respond to Do Not Track signals by changing our practices. We honor Global Privacy Control signals where required by applicable law.
7. Izzy AI Assistant Izzy is an optional documentation assistant. When you choose to interact with Izzy, information you submit to it, and any information you direct it to use, may be processed by OpenAI to generate a response or assist with the requested platform function. Depending on how you use Izzy, this may include agreement details, payment entries, calendar information, messages, or incident descriptions.
We use the OpenAI API and do not opt in to the use of API inputs or outputs to train or improve OpenAI’s generally available models. Izzy does not make decisions that determine legal rights, child-support obligations, custody, eligibility, or other personal outcomes. Izzy may be inaccurate and does not provide legal advice. Please do not use Izzy for emergencies or to obtain legal, financial, medical, or other professional advice.
8. Data Security We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system can guarantee absolute security. If we determine that a security incident requires notification under applicable law, we will notify affected individuals as required by that law.
9. Retention, Account Deletion, and Backups We retain account information and dashboard content while your account remains active. We retain billing, tax, accounting, security, and legal-compliance records for the periods reasonably necessary for those purposes.
To request deletion of your account, email privacy@informalchildsupport.com from the email address associated with your account. We will verify the request and delete or de-identify applicable account and dashboard information within 45 days, unless we need to retain particular information to comply with law, resolve disputes, protect security, prevent fraud, or enforce our agreements. Deleted information may remain in encrypted backups for up to 90 days before being overwritten.
10. Children’s Privacy The Service is intended for adults and is not designed for use by children. We do not knowingly collect personal information directly from children under 13 or permit children to create accounts. A parent or guardian may choose to create family-related records within the Service; those records are stored only to provide the selected feature and according to the account’s sharing settings. Do not enter or upload a child’s Social Security number, government-issued identification number, financial-account information, health-insurance information, or medical records.
11. California Privacy Rights California residents may have the right, subject to applicable law and verification, to request access to, correction of, or deletion of their personal information; to receive information about our collection, use, and disclosure of personal information; to opt out of the sale or sharing of personal information; to limit certain uses of sensitive personal information; and to be free from discrimination for exercising privacy rights.
We do not sell personal information or share it for cross-context behavioral advertising. We use sensitive personal information only as reasonably necessary to provide and secure the Service, process requests, prevent fraud, and comply with law.
To exercise a privacy right, email privacy@informalchildsupport.com from the email address associated with your account. You may also correct certain account information through your profile. We may verify your request before responding and may request additional information when necessary. You may use an authorized agent where permitted by law; we may request proof of authorization and verification of your identity. We will respond within the time required by applicable law.
12. Accessibility For accessibility assistance or to request this Privacy Policy in an alternative format, contact accessibility@informalchildsupport.com. We aim to acknowledge accessibility requests within two business days and to resolve them within 15 business days when reasonably possible.
13. Changes to This Policy We may update this Privacy Policy from time to time. We will post the updated version on the Service and revise the “Last updated” date. For material changes, we will provide additional notice, such as by email or a notice within the Service, when required by law.
14. Contact Us For privacy questions or requests, contact us at privacy@informalchildsupport.com.
This Privacy Policy addresses how Informal Child Support handles information. The legal limits on using the Service in connection with a court order, child-support agency proceeding, or other legal matter are addressed in our Terms of Use.
InformalChildSupport.com, operated by Icon Data Group LLC (“Informal Child Support,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains the information we collect, how we use and disclose it, and the choices available to you when you use our website, applications, and related services (collectively, the “Service”).
1. What This Policy Covers This Policy describes:
the personal information we collect and its sources; how we use, protect, retain, and disclose that information; how dashboard content is shared according to your account permissions; our use of cookies, first-party analytics, payment processors, and the Izzy AI assistant; and the privacy rights and choices available to you. 2. Information We Collect At registration, we collect only your name, email address, and mobile phone number. We also collect limited technical information automatically to operate and secure the Service. Separately, the Service stores records that you choose to create, upload, or share in your private dashboard.
Account and contact information: your name, email address, mobile phone number, password credentials, and account role. Optional dashboard content: records you choose to create or upload while using the Service, such as agreements, calendar events, messages, support-tracker entries, expense records, incident records, attachments, and support requests. This content is stored solely to provide the features you choose to use; it is not required to create an account. Information shared by another authorized user: content another account holder submits or shares with you through the permissions and features of the Service. Billing information: your subscription plan, invoice, payment status, and limited transaction information. Payment-card and bank-account details are collected and stored by our payment processor, Stripe. We do not store full payment-card numbers. Device and usage information: IP address, browser and device information, login date and time, pages or features used, security logs, and cookie identifiers. Approximate location and referral information: approximate city, state, or postal-code information derived from your IP address, and a referral identifier if you arrive through a partner or affiliate link. We do not request or require Social Security numbers, government-issued identification numbers, financial-account numbers, health-insurance information, or medical records. Do not enter or upload that information to the Service. We do not purchase personal information from data brokers, and we do not use dashboard content to create advertising profiles about you.
3. How We Use Information We use personal information only as needed to operate and improve the Service, including to:
create, authenticate, and secure user accounts; provide the documentation, organization, communication, calendar, and recordkeeping tools you choose to use; process subscriptions, maintain billing records, and prevent fraud; send account, service, security, and legal notices; respond to support requests and investigate misuse or security incidents; understand how our own website and features are used through first-party analytics; and comply with applicable law and enforce our Terms of Use. We do not use personal information or dashboard content for targeted advertising.
4. Dashboard Privacy and Sharing Controls Your dashboard content is private by default. It is visible to you and, only where the Service permits and you choose to share it, to an invited co-parent or other authorized account user.
The administrative portal is designed to manage limited account and service information, including your name, email address, phone number, verification and account status, optional profile or address information, family-account association, subscription plan, billing status, and communication preferences. The administrative portal does not provide routine viewing access to user-created private dashboard records, including Support Tracker entries, expense records, Incident Log entries, private documents, attachments, calendar details, family messages, or Agreement Builder content.
Not every feature is shared with an invited co-parent. Visibility depends on the feature and the permissions you select. You are responsible for reviewing what you choose to share, including agreements, calendar information, family messages, and attachments. We do not use private dashboard records for advertising, profiling, or any purpose unrelated to providing the Service.
5. Service Providers and Other Disclosures We use carefully selected service providers to help operate the Service. These providers may process personal information only on our behalf and only as necessary to provide their services. They include:
Stripe, for subscription billing and payment processing; OpenAI, which powers the optional Izzy AI assistant; hosting, data-storage, email-delivery, security, technical-support, and approximate-IP-location providers; and referral and first-party analytics providers used only to operate and improve our own Service. We may also disclose information when required by law, in response to a valid legal request, to protect the rights, safety, and security of our users or the public, or in connection with a business transfer such as a merger, acquisition, financing, or sale of assets.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We do not disclose dashboard content to third parties for their own direct-marketing purposes.
6. Cookies, Analytics, and Preference Signals We use essential cookies and similar technologies to keep you signed in, secure accounts, prevent fraud, remember settings, and complete subscriptions. Stripe may set cookies on payment pages as part of its payment services.
We may use first-party analytics to understand visits and feature use. These analytics do not use advertising or social-media tracking pixels, and we do not conduct cross-site behavioral tracking. A referral cookie may be used for up to 60 days when you reach us through a partner link.
You can manage or delete cookies through your browser settings. Blocking essential cookies may prevent you from signing in or using certain features. Because we do not sell or share personal information for cross-context behavioral advertising, we do not respond to Do Not Track signals by changing our practices. We honor Global Privacy Control signals where required by applicable law.
7. Izzy AI Assistant Izzy is an optional documentation assistant. When you choose to interact with Izzy, information you submit to it, and any information you direct it to use, may be processed by OpenAI to generate a response or assist with the requested platform function. Depending on how you use Izzy, this may include agreement details, payment entries, calendar information, messages, or incident descriptions.
We use the OpenAI API and do not opt in to the use of API inputs or outputs to train or improve OpenAI’s generally available models. Izzy does not make decisions that determine legal rights, child-support obligations, custody, eligibility, or other personal outcomes. Izzy may be inaccurate and does not provide legal advice. Please do not use Izzy for emergencies or to obtain legal, financial, medical, or other professional advice.
8. Data Security We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system can guarantee absolute security. If we determine that a security incident requires notification under applicable law, we will notify affected individuals as required by that law.
9. Retention, Account Deletion, and Backups We retain account information and dashboard content while your account remains active. We retain billing, tax, accounting, security, and legal-compliance records for the periods reasonably necessary for those purposes.
To request deletion of your account, email privacy@informalchildsupport.com from the email address associated with your account. We will verify the request and delete or de-identify applicable account and dashboard information within 45 days, unless we need to retain particular information to comply with law, resolve disputes, protect security, prevent fraud, or enforce our agreements. Deleted information may remain in encrypted backups for up to 90 days before being overwritten.
10. Children’s Privacy The Service is intended for adults and is not designed for use by children. We do not knowingly collect personal information directly from children under 13 or permit children to create accounts. A parent or guardian may choose to create family-related records within the Service; those records are stored only to provide the selected feature and according to the account’s sharing settings. Do not enter or upload a child’s Social Security number, government-issued identification number, financial-account information, health-insurance information, or medical records.
11. California Privacy Rights California residents may have the right, subject to applicable law and verification, to request access to, correction of, or deletion of their personal information; to receive information about our collection, use, and disclosure of personal information; to opt out of the sale or sharing of personal information; to limit certain uses of sensitive personal information; and to be free from discrimination for exercising privacy rights.
We do not sell personal information or share it for cross-context behavioral advertising. We use sensitive personal information only as reasonably necessary to provide and secure the Service, process requests, prevent fraud, and comply with law.
To exercise a privacy right, email privacy@informalchildsupport.com from the email address associated with your account. You may also correct certain account information through your profile. We may verify your request before responding and may request additional information when necessary. You may use an authorized agent where permitted by law; we may request proof of authorization and verification of your identity. We will respond within the time required by applicable law.
12. Accessibility For accessibility assistance or to request this Privacy Policy in an alternative format, contact accessibility@informalchildsupport.com. We aim to acknowledge accessibility requests within two business days and to resolve them within 15 business days when reasonably possible.
13. Changes to This Policy We may update this Privacy Policy from time to time. We will post the updated version on the Service and revise the “Last updated” date. For material changes, we will provide additional notice, such as by email or a notice within the Service, when required by law.
14. Contact Us For privacy questions or requests, contact us at privacy@informalchildsupport.com.
This Privacy Policy addresses how Informal Child Support handles information. The legal limits on using the Service in connection with a court order, child-support agency proceeding, or other legal matter are addressed in our Terms of Use.