TERMS AND CONDITIONS
1. Important Legal Disclaimers & Nature of Service
Not a Legal or Government Entity
InformalChildSupport.com is an independent organizational tool owned by Icon Data Group LLC. It is not a court, child support agency, law firm, collection agency, payment processor, or legal-advice service. Icon Data Group LLC does not provide legal advice, legal representation, or formal administrative services.
Court Orders Remain in Full Effect
If you are subject to an existing court order involving child support, custody, parenting time, or related obligations, that order remains in full effect unless it is changed through the appropriate judicial or administrative legal process. InformalChildSupport.com cannot create, replace, modify, suspend, reduce, satisfy, or override any court order or government mandate.
Evidentiary Status of Platform Records
The platform’s records—including payment entries, calendars, messages, uploaded documents, and other user activity—are organizational records created solely by users. They do not determine whether a payment is legally credited, whether a legal obligation has been met, or whether a court, child-support agency, or other authority will accept a record as formal legal evidence.
Restrictions on the Informal Agreement Builder
Users with an active court order or pending child support proceeding may use available documentation tools to organize their own personal records. Users must avoid using the Informal Agreement Builder to create a competing, replacement, or conflicting child support agreement through the platform. Doing so does not change your legal obligations.
Seeking Qualified Help
If you want to establish, change, enforce, or interpret a court-ordered child support obligation, you must use the appropriate court or child support agency process and seek qualified legal guidance when needed. Procedures and legal effects vary significantly by state and by case.
2. Agreement to Terms & Electronic Signature
By accessing or using this website, you agree to be bound by these Terms and Conditions. You must affirmatively accept these Terms by clicking 'I Agree' during the registration process. Clicking 'I Agree' constitutes your legally binding electronic signature under the Uniform Electronic Transactions Act (UETA) and the federal Electronic Signatures in Global and National Commerce Act (ESIGN Act). If you do not agree to all of these terms, do not use this platform.
3. Built for Clearer Records and Better Organization
Informal Child Support helps co-parents keep important family information in one organized place. You can document payments, shared expenses, schedules, messages, agreements, and supporting records as life happens. The platform is designed for parents who are coordinating voluntarily and want a clearer record of what was discussed, paid, shared, or completed. Good documentation can help each parent stay organized, reduce misunderstandings, and preserve a more complete record if questions arise later. If your family later needs to work with a court, attorney, mediator, or child-support agency, organized records may help you explain your history and locate relevant information. Informal Child Support does not decide what is legally required or replace any court or agency process. It helps you keep your own records clear, consistent, and accessible.
Izzy- AI-Assisted Communication
Izzy provides optional, AI-generated suggestions to help users communicate more clearly and constructively. Suggestions may misunderstand your meaning, omit important details, or introduce inaccuracies. Review and edit every suggestion before using it. You decide whether to accept a suggestion and what message to send. Izzy does not provide legal advice, determine whether a statement is truthful, or guarantee a particular response, reduced conflict, or legal outcome. Izzy is an informational chat assistant. While she is a great thought partner for phrasing, she does not have access to your account data, cannot perform data entry for you, and does not provide legal or financial advice.
Izzy is an optional documentation assistant. Izzy may produce inaccurate or incomplete information and does not provide legal, financial, medical, or other professional advice. Do not use Izzy for emergencies. Use judgment before relying on any output, and do not submit highly sensitive information that is unnecessary for your request.
4. Intellectual Property and Ownership
All content and materials available on InformalChildSupport.com, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software code, and the overall site design, user interface, and functionality, are the sole property of Icon Data Group LLC or its licensors and are protected by United States and international copyright, trademark, trade secret, and other intellectual property laws. The name “InformalChildSupport.com,” the InformalChildSupport.com logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Icon Data Group LLC. You may not use such marks without prior written permission from the Company. You are granted a limited, non-exclusive, revocable, and non-transferable license to access and use this website for your personal, non-commercial use only. You may not reproduce, duplicate, copy, sell, resell, distribute, modify, publicly display, perform, republish, download, store, or transmit any material on our website without express written consent from Icon Data Group LLC. We reserve all rights not expressly granted in these Terms.
5. Acceptable Use Policy
You agree that you will not: • (a) scrape, crawl, index, data-mine, or use automated systems to extract data from the Service; • (b) attempt to bypass, disable, or circumvent any platform security measures or rate limits; • (c) submit or upload unlawful, misleading, defamatory, obscene, or harmful content; • (d) use the Service to violate or attempt to evade any active court order, judgment, or law; or • (e) reverse-engineer, decompile, copy, or reproduce the underlying software code or infrastructure of the Service without our prior written consent.
6. Privacy, Data Rights, and Children's Online Protection
Please refer to our Privacy Policy for details on how your data is collected, used, and stored. In compliance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding the access, deletion, and opt-out preferences of their personal data. In compliance with the Children’s Online Privacy Protection Act (COPPA), this website is strictly intended for individuals aged 18 and older, and under no circumstances is it intended for users under the age of 13. We do not knowingly collect personal data from children. If such data is discovered to have been submitted, it will be promptly deleted.
7. Free Trial, Subscription, Payments, and Cancellation Policy
We offer a 30-day free trial for our subscription tiers. No credit card or payment method is required to register or access the free trial. Upon the expiration of your 30-day free trial, your access to the platform's paid features will automatically pause unless you manually opt to upgrade your account and provide a valid payment method.
Prior to the expiration of your trial, the platform will send you notifications via email or dashboard alert reminding you to update your payment method to ensure continuity of service. Once you explicitly choose to subscribe, you authorize Icon Data Group LLC to bill your designated payment method $19.95 on a recurring monthly basis until you pause your subscription.
Because we understand that managing informal family agreements can involve high-stress situations, our platform utilizes a "Pause" system as an intentional backstop and protective fail-safe. In the heat of an emotionally charged moment, or in the event of unauthorized access to your device, a permanent cancellation could result in the accidental loss of critical records. To protect you, users can easily pause their subscription at any time, no questions asked, directly through their account dashboard settings to immediately halt all future recurring charges. While paused, your information is held completely safe and secure so that you can step away, take a breath, and seamlessly resume whenever you are ready. If you wish to permanently delete your account and wipe your data from our system, you must contact our customer support team directly to verify and execute a formal deletion.
Payment Method and Continuity of Service
No payment method is required during the applicable 30-day free trial. After the trial ends, continued service for both parents requires an active, paid subscription supported by at least one valid, authorized payment method on file. Both parents are not required to provide separate payment methods.
If the parent responsible for the subscription stops paying, cancels renewal, or does not maintain a valid payment method, the other parent must provide or update an authorized payment method and accept the applicable subscription and recurring billing terms to continue service beyond the current paid period.
Payment responsibility does not transfer automatically. Neither parent will be charged without their authorization. If neither parent maintains the subscription, access for both parents may be suspended when the trial or paid subscription period ends.
Billing Notice
All payments and charges are processed via Stripe on behalf of Icon Data Group LLC. Your billing statement will reflect charges under our trade name, 'INFORMAL CS PLATFORM'. For any questions regarding billing discrepancies, payment receipts, or account inquiries, please contact our support team.
Admin Access and Zero-Visibility Policy
All payment methods managed under your account profile are handled through a secure tokenized connection with Stripe. Icon Data Group LLC (doing business as informalchildsupport.com) enforces a strict zero-visibility protocol: neither the company owner nor platform administrators have access to view, retrieve, or alter the complete payment details or unique payment identifiers visible within your user dashboard. All sensitive financial data remains fully encrypted and accessible exclusively to Stripe.
Masked Admin Interface and Zero-Data Access
Within our platform's administrative control panel, payment configurations are represented solely by visual placeholders using masked text (XXXX XXXX XXXX [Last 4]) and card metadata (expiration date and cardholder name). This data is pulled dynamically via an encrypted API from Stripe. Icon Data Group LLC administrators and system owners cannot unmask, view, or decrypt the full card number or CVV under any circumstances, as the platform does not possess the cryptographic keys or database storage required to hold this information.
8. Technical Disruptions and Service Malfunctions
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Icon Data Group LLC does not guarantee uninterrupted, secure, or error-free operations. We disclaim all legal liability for platform downtime, software bugs, data loss, server disruptions, security breaches, or third-party service vendor malfunctions. Users are solely and uniquely responsible for maintaining separate, off-platform legal backups of their own text, input records, and uploaded files.
9. Dispute Resolution: Virtual Mediation and Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
A. Mutual Requirement for Informal Resolution and Mediation
In the event of any dispute, claim, or controversy arising out of or relating to these Terms, your use of the website, or the platform's services, you and Icon Data Group LLC agree to first attempt to resolve the issue informally by contacting support. If informal discussions fail to resolve the issue within thirty (30) days, the dispute shall be submitted to confidential virtual mediation administered by New Era ADR (neweraadr.com) in accordance with its Rules and Procedures active at the time of filing.
B. Binding Arbitration
If the dispute remains unresolved following mediation, it shall be resolved exclusively through final and binding virtual arbitration administered by New Era ADR. The proceedings shall be overseen by a single neutral arbitrator selected jointly by the parties or in accordance with New Era ADR’s standard rank-and-strike selection rules. The arbitration shall take place fully virtually via videoconference and New Era ADR's online platform. The language of all proceedings shall be English.
C. Fee Allocation for Consumer Disputes
For disputes involving individual consumers, the payment and allocation of all filing fees, administrative costs, and arbitrator fees will strictly follow the New Era ADR Fee Schedule for Consumer Disputes, ensuring the consumer's financial obligation does not exceed statutory limits under applicable California law. Icon Data Group LLC shall cover corporate case costs as dictated by New Era ADR's consumer rules.
D. Small Claims Court Exception
Notwithstanding the agreement to arbitrate, either you or Icon Data Group LLC may bring an individual, non-representative action in a local Small Claims Court of competent jurisdiction for minor dollar amounts, provided the case remains in small claims court and does not seek equitable or injunctive relief.
E. Intellectual Property Exception
Notwithstanding the agreement to arbitrate, Icon Data Group LLC reserves the absolute right to bring an action in any state or federal court of competent jurisdiction to seek temporary or permanent injunctive relief, restraining orders, or damages to protect its intellectual property rights, copyrights, trademarks, patents, or trade secrets (including violations of Section 5 of these Terms).
10. Class Action and Collective Action Waiver
YOU AND ICON DATA GROUP LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
Further, unless both you and Icon Data Group LLC agree otherwise in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific Class Action Waiver is found to be unenforceable, then the entirety of Section 9 (Arbitration) and Section 10 shall be deemed null and void.
11. Limitation of Liability and Indemnification
To the maximum extent permitted by applicable law, Icon Data Group LLC, its sole owner, officers, directors, employees, affiliates, agents, licensors, contractors, or service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, family data, personal information, data loss, or loss of goodwill arising out of or relating to your use of or inability to use the Service.
To the maximum extent permitted by applicable law, the cumulative total liability of Icon Data Group LLC to you for any and all claims arising out of or relating to the website or services shall not exceed the lesser of:
• (a) the total aggregate amount you actually paid to Icon Data Group LLC for services in the one (1) month immediately preceding the event giving rise to the claim, or
• (b) $19.95.
You agree to indemnify, defend, and hold harmless Icon Data Group LLC, its affiliates, owners, officers, directors, employees, contractors, licensors, service providers, and agents from and against any and all claims, actions, damages, obligations, losses, liabilities, costs, debts, or expenses (including reasonable attorney's fees) arising directly or indirectly from your use or misuse of the Service, your violation of these Terms, or your violation of any third-party rights or applicable laws.
12. Governing Law and Severability
These Terms, your use of the website, and any disputes arising under them shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. If any provision of these Terms is found by an arbitrator or court of competent jurisdiction to be invalid, illegal, or unenforceable, that specific provision shall be severed, and the remaining provisions of these Terms shall continue in full force and effect.